My Quickbook Online Payroll menu is not working. It is saying "Enable Payroll", and when I enter my business details, its say "An error has occured". Its been 4 days.

I truly understand how important it is to process payroll smoothly and assure you that we're here to help you, Admin367.

To ensure we can give you the best support possible and effectively follow up on the case, connecting with our support team is the next best step. They have the tools and resources to address your concerns fully. To do so, follow the steps below:

1. Go to the Help menu.
2. Select the Search tab and type in Contact us.
3. Click Contact Us.
4. Choose the Callback option.
   
5. Provide the details and continue to hit the Get a call button.
   

I've added this article for STP income types within the Pay Run Defaults for employees: Update Employee Income Types for STP Phase 2.

Similarly, you may want o to change the default bank payment account to your bank account instead of the payroll clearing account. Check this out for your reference: Matching Payroll Payments in QuickBooks Online.

If you have any questions about payroll whether it’s about processing, compliance, or anything else, please don't hesitate to ask. We're here to help you every step of the way and ensure that your payroll process runs efficiently.