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ihcpnf
Level 1

Our debit card feed wont update when connected and when you try it then disconnects it

 
1 Comment 1
Jelayca V
QuickBooks Team

Our debit card feed wont update when connected and when you try it then disconnects it

Hi there, @ihcpnf. QuickBooks relies on your financial institution to sync transactions, and sometimes this connection can be interrupted by bank updates, maintenance, or security changes on their end.

 

Before we proceed, can you please share if you're seeing any specific error messages or codes when the connection disconnects? Additionally, knowing the name of the bank you're trying to update would be very helpful.

 

With that, you'll want to check your bank's website for any alerts or notifications that could require your attention. It’s possible that your bank has implemented new security requirements or would need you to reauthorize the connection. You can also contact them directly for more details if necessary.

 

In the meantime, let's manually import your transactions in QuickBooks via CSV to keep your records up to date.

 

Once done, you can now match and categorize those transactions and reconcile them to ensure your books are accurate.

 

Please don't hesitate to click the Reply button below if you have any further questions. I'm here to help.