Thank you for reaching out and bringing this to our attention, a-d-s-services29. I've got details that will help you preview your invoices in QuickBooks Online (QBO).
If I may ask first, are you previewing invoices within the QBO mobile application for iOS devices? If so, let's report this to our Live Support team since they have specialized tools to collect details regarding this unusual behavior and investigate it promptly.
Here's how you can get in touch with them:
- Open your QBO mobile app.
- Go to the Menu icon (☰), then the Help icon (?).
- Choose Articles and Support, then Contact Us.
- Click the Ask about something else tab.
- Type in your concern in the space provided and tap Continue.
- You can choose the Have us call you option to get a call or Chat with us to start a conversation with an expert.
You can also access QBO via a web browser on your mobile phone to open and preview invoices.
However, if you're already on a web browser and can't preview your invoices, we can verify if this is a browser-related issue. There are times when errors occur due to accumulated cache. Thus, I recommend opening your QBO account in an incognito or private window since this mode doesn't save browser history, giving you a fresh start when using the program.
Here are the keyboard shortcuts you can utilize:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
Once logged in, go to your invoices and open one to preview. When everything looks good, you can clear your regular browser's cache. You can also utilize other supported browsers.
Furthermore, check out this article if you want to create personalized sales forms that match your business or anything you want to know when managing your invoices: See what’s new with quotes and invoices in QBO.
I encourage you to seek assistance in this forum again if you need guidance on previewing invoices in QBO. This way, we can get back to you promptly and help you address your inquiries. We look forward to hearing from you!
