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QBSE INVOICE's CAN NOT BE OPENED OR DOWNLOADED

Please help ASAP. My customers are unable to view or download their invoices from QBSE. I have issued three different invoices with the same negative result. They just recieve a grey blurred screen when clicking "view" or "Download" from their inbox links.

1 Comment
QuickBooks Team

Re: QBSE INVOICE's CAN NOT BE OPENED OR DOWNLOADED

Hi PressureMax, 

 

Sorry to hear about your experience.

 

I just send myself a dummy invoice from my test QBSE, and I was able to view or download the invoice. Do you mind if I ask if the three invoices were for the same customer of yours as it might got something to do with their browser settings. I would also suggest you to send yourself a dummy invoice and see if you can replicate your customer's experience. 

 

Please feel free to contact our support team if you require additional assistance on this. Please find out contact detail in link below:

https://help.quickbooks.intuit.com/en_AU/contact