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emzy3662
Level 1
posted
‎November 20, 2020 04:23 PM
last updated ‎November 19, 2020 9:23 PM

QuickBooks app keeps logging me out of the app after about a day and I have to re-enter all my details and setup my Touch ID again? Any ideas?

 
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3 Comments
Rebecca_A Product Champion
QuickBooks Team
QuickBooks Team
‎November 20, 2020 04:44 PM

QuickBooks app keeps logging me out of the app after about a day and I have to re-enter all my details and setup my Touch ID again? Any ideas?

Hi emzy3662, 

 

Thank you for reaching out. Can you please let me know what type of device you are using? 

 

Also, are you able to see if there is an Update available for the App? 

 

Thanks,

Rebecca 

 

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EmmaMarie
Level 1
‎November 20, 2020 05:07 PM

QuickBooks app keeps logging me out of the app after about a day and I have to re-enter all my details and setup my Touch ID again? Any ideas?

Hi

im using an IPhone and I have the latest version of the app

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JamesDuanT
Moderator
Moderator
‎November 20, 2020 05:45 PM

QuickBooks app keeps logging me out of the app after about a day and I have to re-enter all my details and setup my Touch ID again? Any ideas?

Thanks forgetting back to us, EmmaMarie.

 

I've reviewed our system and found out that this issue was already reported to our engineers. They're already investigating it and working for a fix.

 

Temporarily, you can use a mobile browser (Desktop mode) or a desktop browser. You can go to this link to log in to your account: https://qbo.intuit.com/.

 

We appreciate your patience as we get this working for you.

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