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Does anyone have the issue of the Quickbooks App crashing on a Samsung Note9? I have removed the app and reinstalled but no luck.

 
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QuickBooks Team

Re: Does anyone have the issue of the Quickbooks App crashing on a Samsung Note9? I have removed ...

Thanks for sharing this with us, Chris.

 

At the moment, I only see you posting about a crashing QBO app on Samsung Note 9, and we have no open investigation about it either. You can update your phone and see if that resolves the behavior. If not, please get in touch with our phone or chat agents. That way, they can gather more data and investigate this further.

 

Here's how to reach them:

  1. Open this link using a mobile browser: https://help.quickbooks.intuit.com/en_AU/contact.
  2. If you're prompted to choose a product, select QuickBooks Online.
  3. In the box provided, enter something like QBO mobile app keeps crashing on Samsung Note 9. Then, click Search.
  4. Click on Get Phone Number (Mon-Fri) or Message us.

Right now, you can continue working in QuickBooks using a mobile browser. That's the best option you can do to keep your records updated. This is the URL of the login page: https://qbo.intuit.com/login.

 

Please continue posting more observations if you would encounter one in the future. That way, we can address it immediately. Thanks again.

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Re: Does anyone have the issue of the Quickbooks App crashing on a Samsung Note9? I have removed ...

Hey am getting same problem with my samsung S9+ from last 2days. update us if your app fix. 

QuickBooks Team

Re: Does anyone have the issue of the Quickbooks App crashing on a Samsung Note9? I have removed ...

Hi 1231 4631 0485 884,

 

Thanks for bringing this to our attention. We are aware that a number of users are experiencing issues with our app on Android and we're looking into this. We appreciate your patience and would like to apologise for any inconvenience caused.

 

Bonny.