QuickBooks app crashes on iPad Pro running iOS 13

[Philv282]

Ok so I appreciate iOS 13 is very new but the QuickBooks app crashes when opening, just after it uses Face ID. I’ve deleted and installed the app a number of times but get the same result every time. Any suggestions?

[SarahannC]

Hi there, Philv282.

Thanks for letting us know that you've tried to delete and installed the app.

I'll reach out to our product engineers so that they'll be able to investigate this further.  In the meantime, I recommend using the web version of QuickBooks Online.

You can use any of these browsers:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari

I'll also send a reply here if there will be an open investigation about QBO- App crashes when opening (iOS).

You can always come back to this thread if you have other concerns or suggestions. 

[YTB1]

Please, please push an update to the app. I only use Apple products and must have the app working. The online application is much less functional. I’ve tried everything suggested to get it to work with no success. Please update the app!

[Kristine Mae]

Good work for doing the necessary troubleshooting steps, YTB1.

I'd also suggest reaching out to our customer care support. This way, an agent can take a better look at your concern. Here's how:

1. Tap the Menu ⋮ icon.
2. Click Support. 

I'll also provide an article on how to troubleshoot the QuickBooks Online app. 

We're right here to help you if you have other concerns. Feel free to visit the Community.