Since the update I've been unable to send invoices via the Android app due to the system changing the quantity to 0.909 & then giving me a tax code error. What's the fix?

Hi there, thomas20. I've got troubleshooting steps to help you with the automatic change of the invoice quantity when using the mobile app.

First off, may I know what the exact tax code error you encountered was when sending the invoice? In the meantime, I recommend clearing the app's data to refresh the system and eliminate outdated files that may be causing the issue.

Here's how:

1. Open Settings on your Android device and select Apps or Apps & notifications.
2. Locate and select QuickBooks Online (QBO).
3. Tap Storage or Storage & Cache, then select Clear Data or Clear Storage.
4. Confirm the action if prompted.

If the issue continues, try uninstalling and reinstalling the app for a fresh start. Alternatively, you can send an invoice by logging into your QuickBooks company through a mobile browser.

Feel free to post here in the Community if you have other concerns or questions. We're here to help.

Hi. I'll try those steps and get back to you. 

Here is a screenshot of the error. 

I tried clearing all the data, I tried uninstalling and reinstalling the app. The same issue occurs

Hello, @thomas20. Thanks for the update.

I appreciate your time and effort in trying the troubleshooting steps provided by my colleague. Since the error still persists, I recommend contacting our Live Support team directly. They have specialized tools to securely access  your account to have this error safely checked, investigate the root cause,  and be guided with the next steps.

When contacting them, please let them know the troubleshooting steps you already performed for direct assistance.

Here's how to contact them:

1. Open your QuickBooks Mobile app.
2. Go to the Menu.
3. Head to the Help (?) icon in the top right of the screen.
4. Tap Articles and support, then Contact Us option below. If you do not see this option, type Contact Us in the Search bar to make it appear.
5. Choose Callback.

To know our support availability time for different subscriptions or products, feel free to visit this article: Get help with QuickBooks products and services. 

If you have any more questions, we're here and ready to help you out.