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Intuit

Redesigned ProAdvisor's Program FAQs

The Program

What is the ProAdvisor Program?

The ProAdvisor Program enables accounting pros to grow their firm, skills, and QuickBooks expertise by providing benefits including training, customer care, strategic marketing tools, and accountant specific product discounts.To learn more about the ProAdvisor Program, click here.

How do I join the ProAdvisor Program?

The ProAdvisor Program is available for free to all accounting pros using QuickBooks Online Accountant (QBOA). When you create a QBOA login account, you will belong under a QuickBooks Accountant (QBA) firm and you will automatically be enrolled under the QBA firm’s ProAdvisor Program account. Each QBA firm has its own ProAdvisor Program account.To access the program, log into QBOA and go to the ProAdvisor tab and select ProAdvisor. Sign up for free today.

Am I eligible for the ProAdvisor Program?

If you have a QuickBooks Online Accountant (QBOA) account, you are eligible to participate in the ProAdvisor Program. Go to the ProAdvisor tab in QBOA to access your tier, benefits, training, certifications and more.

What else changed in the program?

We’ve updated several components of the program, with a focus on more benefits, ways to earn new points-based structure, and an improved in-product experience. See Firm of the Future to learn more on how to earn points.

Will the redesigned QuickBooks ProAdvisor Program® impact my current benefits and listing on Find-a-ProAdvisor directory?

No, you won’t lose any of your existing benefits you currently have. Also, your listing on Find-a-ProAdvisor will not be influenced by the new program changes. As long as you still have an active certification, you can publish your profile on Find-a-ProAdvisor Directory.

Why did Intuit make changes to the ProAdvisor Program?

Over the last year and a half, we’ve invested heavily in listening to member feedback, struggles accountants face in growing their business, and global accounting industry trends. The redesigned program provides the most requested benefits by members to help them grow their firm and expertise.

Why am I no longer a Diamond ProAdvisor?

We've updated the new program from three tiers to four tiers. The Diamond tier is now called Platinum with the same plus new additional benefits to enjoy.

What is the Elite Tier?

We’ve expanded to four tiers to better recognise and reward our top accounting pros. We’re excited to announce the Elite tier, an entirely new tier with new benefits to power your firm’s growth.

How do I achieve each tier?

As a new QBOA user under a new QBA firm, you will automatically be placed in the Silver tier. See table for points needed by a QBA firm to unlock the other tiers:

Silver 0 to 199
Gold 200 to 799
Platinum 800 to 1599
Elite 1600+

Points

How are my points calculated?

The new point system was crafted to recognise the work you do and give you more flexibility in moving up the tiers and unlocking new benefits. Points are accumulated based on all members in the same QBA firm through the completion of actions (see list below).

To earn points, complete the following:

  • Add a QuickBooks Online subscription for a client - 25 points per client
  • Complete certification for QuickBooks Online - 100 points
  • Complete advanced certification for QuickBooks Online - 200 points

Note: If you are already certified in QuickBooks Online and you take the re-certification exam or full new certification, you will NOT receive an additional 100 or 200 points.

Instead of losing the points (due to your certification expiring), you'll maintain your current points.

Where can I see my points balance?

You can see your point balance anytime by logging into QuickBooks Online Accountant and selecting ProAdvisor.

Do my points expire?

Points will expire from your balance when the action that earned them is no longer valid. For example, if you have 25 points for a QuickBooks Online subscription with you as the connected accountant user, and that subscription is cancelled, then those 25 points will be deducted from the point balance.

Grace Period

What is a grace period?

A grace period will keep you in the same tier without losing benefits anytime your QBA firm’s point balance drops below the tier threshold. The grace period gives you time to earn enough points to maintain the tier. If the points balance at the end of the grace period do not meet the threshold for the tier, you and all members of the same QBA firm will be moved to the lower tier.

I have an active QuickBooks Online Certification, what is my grace period?

If the highest certification in a QBA firm is QuickBooks Online Certification, you will have full access to all the benefits of the Gold tier. At the end of the 6 months, you will need a point balance of 200 to remain in Gold, or you will be moved to the lower tier.

What is the grace period when the point balance falls under a tier point requirement?

There is a standard 90-day grace period for all tier drops. Note this standard grace period is activated after the other certification grace periods have expired.At any time the point balance falls under the tier point requirement, you and all members of the same QBA firm will have 90 days to earn enough points to remain in the tier. During the 90-day grace period, you will continue to full access to the benefits in the tier. If the points balance at the end of the grace period do not meet the threshold for the tier, you and all members of the same QBA firm will be moved to the lower tier.

What is the grace period when the point balance falls under a tier point requirement?

Any time the point balance falls under the tier point requirement, you and all members of the same QuickBooks Online Accountant firm will have 90 days to earn enough points to remain in the tier. During the 90 day grace period, you will continue to full access to the benefits in the tier. If the points balance at the end of the grace period does not meet the threshold for the tier, you and all members of the same firm will be moved to the lower tier.

Benefits

What are the benefits of the new ProAdvisor Program?

A full list of new, exclusive QuickBooks ProAdvisor benefits can be found inside of QuickBooks Online Accountant, in ProAdvisor > Benefits.

How do I redeem my benefits?

Your benefits can be accessed at any time by logging into QuickBooks Online Accountant.

How do I unlock more benefits?

The higher your tier, the more benefits you unlock. Continue taking actions to earn points to get to the next level! For full details about how to earn see the Tiers in QBOA by selecting ProAdvisor then Benefits.

Can I submit ideas for new benefits?

We love your feedback! To request new benefits, please log into QuickBooks Online Accountant, go to the ProAdvisor tab, and select the link titled “Send Feedback” in the top right corner.

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