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Subscription Error

I’m stuck in a trial over/already subscribed loop. Each time I try to log on I get told I need to subscribe to continue using and if I try to click subscribe it tells me I’ve already subscribed?!

I have receipt from App Store confirming my purchase. 

1 Comment
QuickBooks Team

Re: Subscription Error

Thanks for reaching to us here in the Community, Hoppy.


Let me share some information about the subscription error.


I’ve checked with my tools, and it shows this error has been reported to our engineers and an open ticket is already issued (INV-24088). They’re working on getting this problem fix as soon as possible.


We’ll have to add your company to the list of affected users. The Community is a public space and we don’t want your account displayed here for security reasons.

 

I recommend you contact our QBSE Support Team to receive email updates. To contact them, click on this link: Contact QuickBooks Self-Employed Support.


I’ll also inform you once the permanent solution is available.  


I appreciate your patience while we look into this. If you have any questions or concerns, leave me a comment. I’ll be right here to assist further.