Hi accounts640, thank you for reaching out here in the Community.
It appears there may be some inaccuracies in the payment processing. Let's check the common causes of the canceled payment.
Before we begin, could you confirm if you received any email notifications from QuickBooks or Beam Super regarding the cancellation? If so, is there a reason code or message displayed? Any additional information would be appreciated and could help us provide a more accurate resolution.
Beam Super may cancel payments if details don't match perfectly. Ensure your total amounts and reference numbers align exactly with your batch details for successful processing.
When entering your reference number, please make sure to use only digits. Adding any extra text or symbols like Ref or # will cause the system to reject the payment and return it to you.
You should see the batch canceled after 10 business days from the batch submission date, along with an email notification. The payment will be refunded and can take up to 12 business days to return. Once the batch has been cancelled, you will need to submit a new batch and send a new payment.
Additionally, I recommend reviewing some of the most common reasons payments may be canceled:
- The bank account verification process was not completed or failed.
- Insufficient funds in the account at the time of processing.
- Incorrect employee super fund details, such as ABN, member number, or fund information.
- Issues with the Beam Super connection or clearing house.
Please don't hesitate to reply if you need clarification or have further questions.
