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Intuit

Troubleshooting Print in Firefox

Note: This page is for printing issues when using Firefox

Checking your printer setup for QBO:

  1.  Select Sales or Invoicing in the left hand menu
  2.  Click on the Invoice you wish to print
  3. Once open, click Print or Preview
  4. You will see a Print Preview screen that appears
  5. Select Print
  6. Select Show Details to adjust print settings
  7. Select Save or Done 

Check Firefox Page Settings

  1. Select the Menu button and select Print
  2. In the print preview window, make sure Scale is set to Shrink to Fit
  3. Make sure the Portrait orientation is set
  4. Select Page Setup
  5. Select Margins & Header/Footer tab
  6. In the Margins section, make sure the page margins are set correctly (the default setting is 12.7 mm, or 0.5 in)
  7. Select OK to close the Page Setup window and return to the Print Preview window
  8. Select Print 
  9. Make sure the correct printer is shown in the Name field
  10. Make sure the Print to file setting is not selected

If you made changes, go ahead and attempt to print the page again. If not, follow the link below for more troubleshooting support.

https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox 

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