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bgaudiovisual
Level 1
posted
Thursday
last updated ‎April 09, 2026 2:38 AM

Why aren't my products and services adding GST when creating an invoice on mobile?

 
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1 Comment 1
NerbynMaeI
QuickBooks Team
QuickBooks Team
Thursday

Why aren't my products and services adding GST when creating an invoice on mobile?

Hello, bgaudiovisual. This occurs when you select Out of Scope under the Sales Tax settings on the invoice page. Please see the screenshot below:

image.png

 

To ensure that GST is applied correctly, select either 'Exclusive Tax' or 'Inclusive Tax'.

 

If you have already selected the appropriate tax settings and GST is still not calculating, a quick data refresh can help get everything back in sync. You can follow the steps below, depending on your device.

 

On iOS:

 

  1. Go to Menu ☰.
  2. Press Settings, then Refresh Data
  3. Tap Refresh Now.

 

On Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Press YES to confirm.

 

Alternatively, uninstall and reinstall the app to ensure you're using the latest version.

 

If you need further assistance, please leave a comment below.

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