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Why has my Beam super batch been cancelled and returned?

 
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Best answer September 02, 2020

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Content Creator

Why has my Beam super batch been cancelled and returned?

If you are paying your Beam super batch by EFT or BPay, the two most common reasons that a super batch may be returned are if the amount or the reference number entered into the payment do not match the batch details. Beam requires the details of the payment to match exactly to the batch otherwise the two cannot be linked together. The only information entered into the reference number field of the payment should be the digits of the reference number; text such as 'Ref', 'Reference Number', 'Ref #' and so on should not be included and will cause the batch to be cancelled and the payment returned. You should see the batch cancel after 10 business days from the batch submitted date and an email notification is also sent. The payment will be refunded and can take up to 12 business days to return. Once the batch has been cancelled, you will need to submit a new batch and send a new payment. 

 

If you select Direct Debit as your payment option, you will be prompted to select the bank account the funds will be drawn from and will not be required to send a payment through with reference number etc. For full details on creating and submitting batches and more information on batch statuses, see here.

 

-Kass

 

 

 

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Content Creator

Why has my Beam super batch been cancelled and returned?

If you are paying your Beam super batch by EFT or BPay, the two most common reasons that a super batch may be returned are if the amount or the reference number entered into the payment do not match the batch details. Beam requires the details of the payment to match exactly to the batch otherwise the two cannot be linked together. The only information entered into the reference number field of the payment should be the digits of the reference number; text such as 'Ref', 'Reference Number', 'Ref #' and so on should not be included and will cause the batch to be cancelled and the payment returned. You should see the batch cancel after 10 business days from the batch submitted date and an email notification is also sent. The payment will be refunded and can take up to 12 business days to return. Once the batch has been cancelled, you will need to submit a new batch and send a new payment. 

 

If you select Direct Debit as your payment option, you will be prompted to select the bank account the funds will be drawn from and will not be required to send a payment through with reference number etc. For full details on creating and submitting batches and more information on batch statuses, see here.

 

-Kass

 

 

 

View solution in original post