Hi AH21,
Hope you are well. Can I please confirm, is there something specific about the functionality that you cannot use?
We have a support team who can look into your account and assist with using T Sheets.
You can start a chat with our support team or call us, please see the link below and we can assist with your enquiry:
https://quickbooks.intuit.com/au/time-tracking/contact/
Thank you,
Kay.