After finalizing a pay run with 2 employees the pay event does not show any employees and therefore can not be submitted with the ATO. What do I need to change or add?
If you have employees showing in the payrun but not in the pay event, the first thing to do is check the settings for these missing employees:
Select Employees from the left hand menu.
Select the employees name.
Select Pay Run Defaults from the left hand menu.
Scroll to the bottom of the page and find the checkbox for Closely-held employee.
If the employee is ticked as closely held, they will not show up in pay events as the ATO has determined that closely held employees are currently exempt from STP reporting in the 19/20 financial year. If you need to include them in the pay event, you will need to untick this box and save. Then when you do the pay event you should see the employee data. This resource has more information on closely held employee for your convenience.
If the employee's are not closely held, you may need to check that you have not already run a Finalisation Event for the financial year. If you have, you will need to run a Amended Finalisation Event, which can be found in the top right on the STP screen.
For further assistance please don't hesitate to contact our friendly support team by clicking here.