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userinfo93
Level 1

Can't lodge pay runs with ATO. It says unable to lodge as there are no employees included

 
1 Comment 1
IntuitSheila
Level 6

Can't lodge pay runs with ATO. It says unable to lodge as there are no employees included

Hello userinfo93,

 

Is this the first time you're lodging a pay event for Single Touch Payroll Phase 2? If so, have you checked the employee's details and made sure it's updated like their pay, leave, deduction categories, and tax file declaration information. Once the employee setup is verified, make sure to create and lodge an updated pay event so that the ATO can validate the data transitioned to STP Phase 2.

 

  1. Click on the Employees tab.
  2. Click on the Payroll Settings.
  3. Click on the categories like Pay categories, deduction, and leave categories.
  4. Review if it is updated.

 

Then, check if you have employees that are closely held employees set up under the Pay Run Defaults section. Make sure you have selected the correct income types:

 

  • Closely held employee
  • Foreign employment
  • Inbound assignee to Australia
  • Labour hire
  • Other specified payments

And then, here's how to submit an updated pay event:

 

  1. Click on the Employees tab.
  2. Click on the Reports tab.
  3. Click on Single Touch Payroll.
  4. Click on the Create Update Event button.
  5. Click on the appropriate Financial Year and Pay Schedule, then select Create.


All lists of all employees related to that pay schedule will appear on the screen along with their year-to-date payroll details. You can also check this article to learn more about Single Touch Payroll (STP) Phase 2 Hub.

 

If the above has been checked and the issue persists, I'd recommend reaching out to our Customer Care Team to further check your account details. 

 

Feel free to reply to this thread if you need more help with pay events. I'll be around to help you.