I am getting the following error message: -
An unknown error occurred while publishing journals. Please try again later. If this problem persists, please contact Payroll Support
What am I doing wrong?
Thank you so much for the video, that was so cool.
However I got the following error messages. I really don't understand why everything has been fine until recently.
What have I done/changed to make it not export journal to quickbooks. :-(
Hi there, Lulu83.
Let’s try running the process again on a private window to check if this has something to do with the browser. Here’s how:
a. For Chrome, press Ctrl + Shift + N.
b. For Internet Explorer or Firefox, press Ctrl + Shift + P.
c. For Safari, hold down Command + Shift + N.
If it works fine, I’d recommend clearing your browser’s cache or use a different one. The overloaded files in your browser can sometimes cause unusual behaviors in the program.
Though, if you continue to experience the error, I’d be best to reach out to our support team:
You’re always welcome to visit us again if you have other concerns about QuickBooks.
May I please clarify, are you seeing the 'Harmony' error when trying to set up your payroll Chart of Accounts, and/or an error when exporting payroll journals to QuickBooks? If so, please reach out to us directly on 1800 046 038 so we can record this particular use case and resolve this. You can also contact us by:
This error is something that can only be resolved by contacting the support team using the above instructions. If you're able to contact them or schedule a callback at your convenience, the support team will be able to resolve that issue for you, as they will need to get an understanding of the specific company that is impacted and will be able to resolve the issue with you in real time.
I went through speaking with support then they moved the conversation to emails. When I replied the emails continually bounced back stating the support ticket was closed. So basically no support.
I’d really just prefer an explanation and solution is posted here.
I'm glad you entrusted the Community to provide the explanation and the solution of the error you encountered when publishing your journals, Sassi. Rest assured I'll be sharing the latest update about this issue so you can continue in managing your account in QuickBooks.
Right now, an investigation is created to identify why journals aren't exporting to QuickBooks after the Payrun has been finalized. I assure you that our payroll engineers are actively working to have a permanent fix as soon as possible.
In line with this, I suggest contacting our Customer Care team again. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-44321 to our representative as your reference. Just go to the Help menu, select the Contact us button, then choose your preferred support method. For more details, visit this article: Contact the QuickBooks Online Customer Support team.
To effectively manage your payroll account, here are the complete list of articles that'll provide you the detailed information on how to perform a certain task: Payroll and STP for QuickBooks Online. It contains the Set up and manage JobKeeper, Matching payroll payments, and Create and lodge a pay event articles to name a few.
Please let me know if you have other concerns. I'm just around to help.
I'm experiencing the same issue and my accountant is having problem finalising BAS. any progress in investigation? As i would like to have my BAS finalised ASAP quick resolution will help.
The investigation into the root cause of this issue is ongoing, however if you could please contact our Support team directly they should be able to resolve the current error so you can export the journals successfully:
I'm sorry to hear that. As we are not able to take any identification from you via the Community page can you please send us a private message on Facebook with your email address and a brief description of the issue?
Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact us.
Enter a brief description of the issue, then select Next.
Select Start a Chat or Get a Callback to connect to a live support team representative.
Unfortunately we don't allow personal information to be posted on the Community page, so we're unable to contact you from here directly - if it would be easier for you, you can go to this contact page, select your account type and then select the relevant topic for your question. You will then be able to select the "Start a Message" option in the contact section below, and the support team will be able to assist you further. Alternatively, you are welcome to send us a private message on our Facebook page, or give us a call on 1800 114 837, and we will be happy to help resolve this with you.
I'm also having this problem. Started back in March and still isn't fixed.
Spent oven an hour on the phone to Ken at Quickbooks and still no idea. He was supposed to call me back and never did.
Spent another half hour on the phone to Jo who said I would get a response within 48 hours... still waiting.
Can we please have a fix please? Ken seemed to think it was a code issue and nothing to do with my actual account.
Please help. I just need an accurate profit and loss report.
I understand the need to get this issue fixed promptly, @JenJoy. I'm here to share the updates about this, and how to take care of it. This way, you'll have an accurate Profit and Loss (P&L) report in QuickBooks Online (QBO).
I've checked my resources about the investigation (INV-44321), and it's still in progress. I assure you that our payroll engineers are actively working to get this issue resolved timely.
I can see that you've previously contacted our support team. With this, please know you'll receive email updates about its status and fix.
In the meantime, you can perform the two tasks below to help isolate the issue.
Once resolved, I recommend customising your P&L report in the software. Doing so will help you get the specific details you need for your business. For more information, see Step 2 through this article: Customise Reports.
Please know that you can count on me if you need anything else. Take care always, @JenJoy.