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diksha-narula-cl
Level 1

Hello Team,I attempted to lodge the pay run to the ATO, but the status still shows as "Waiting on response from ATO.

Hello Team, I attempted to lodge the pay run to the ATO, but the status still shows as "Waiting on response from ATO." It has been more than 20 days since the lodgement was initiated, and there has been no update. Could you please look into this or advise on the next steps?

1 Comment 1
NerbynMaeI
QuickBooks Team

Hello Team,I attempted to lodge the pay run to the ATO, but the status still shows as "Waiting on response from ATO.

The smooth operation of these processes is vital, and I value your patience as you await updates on your ATO status, Diksha-marula-cl. I will ensure you are connected with the appropriate team to further investigate and update your status.

 

First off, since it has been more than 20 days, I highly recommend contacting our QuickBooks Live Support team. They have the specialized tools to look over your account through screen-sharing and can advise you further on what's the best to do with this efficiently.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online company. 
  2. Click the Help icon in the upper right corner.
  3. Go to the Search tab and enter your concern.
  4. Select Contact Us and choose a way to connect with us.

 

In addition, I've added our support hours so you can set an available time to reach out to them to ensure you get on hold with our support team on time.

 

Moreover, I also suggest reaching out to ATO customer service for assistance or consulting their help documentation for more detailed instructions on checking in your ATO submission statuses.

 

Lastly, I've attached some articles that can help you with setting up and managing your payroll through our software:

 

 

I am committed to ensuring that your ATO pay run is conducted smoothly and efficiently. Please don't hesitate to notify me about any QuickBooks-related concerns or queries you might have. I'm always here to provide you with unwavering support.