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katesadler01
Level 1

I am unable to access the employees tab. How can I do this?

Why am I unable to open the employees tab?
5 Comments 5
IntuitAika
Intuit

I am unable to access the employees tab. How can I do this?

Hi katesadler01,

 

Thanks for posting in the Community! If you've blocked third party cookies on your browser settings it will cause loading issues on Employees tab like blank or white screen on it. Let me show you how to enable third party cookies depending on the browser you're using. 

 

For Google Chrome:

 

  1. Select the 3 vertical dots on the top right corner.
  2. Select Settings.
  3. Under Privacy and Security select Cookies and other site data.
  4. Select Allow all cookies under General Settings.

For Safari:

 

  1. Select Safari on the top left corner.
  2. Select Preferences  then Privacy. 
  3. Untick Prevent Cross-Site Tracking

 

Once you've unblocked third-party cookies, return to your QuickBooks file. Log out, then log back in. The Employee tab should now load.


Feel free to drop a comment below if you need further assistance. Happy to help you anytime. 
 

katesadler01
Level 1

I am unable to access the employees tab. How can I do this?

Thank you for the advice.  I have tried this many times with no success.  I am still unable to open the Employee tab.  Any more ideas?

IntuitAika
Intuit

I am unable to access the employees tab. How can I do this?

Thanks for trying, katesadler01.

 

Let's do some browser troubleshooting to get rid of this issue. First thing we'll need to do is to login on an incognito or private browser.

 

Here are the following keyboard shortcuts:

 

Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Microsoft Edge: CTRL + Shift + P

 

Private browsing disables the cache from saving new browsing history. If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.

 

Let me know if you require further assistance and I'd be glad to help. 

katesadler01
Level 1

I am unable to access the employees tab. How can I do this?

Sorry but this did not work either.  Any other ideas???

Regards,

Kate

IntuitAika
Intuit

I am unable to access the employees tab. How can I do this?

Hi katesadler01,

 

I'm sorry to hear you're still experiencing this issue. If clearing your browser's cache and using a different browser is still not working, I recommend you to contact our Customer Support Team for further troubleshooting. Here's how to contact support:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT.
    • Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

 

Feel free to post again if you have any other questions. Have a nice day!