Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hi katesadler01,
Thanks for posting in the Community! If you've blocked third party cookies on your browser settings it will cause loading issues on Employees tab like blank or white screen on it. Let me show you how to enable third party cookies depending on the browser you're using.
For Google Chrome:
For Safari:
Once you've unblocked third-party cookies, return to your QuickBooks file. Log out, then log back in. The Employee tab should now load.
Feel free to drop a comment below if you need further assistance. Happy to help you anytime.
Thank you for the advice. I have tried this many times with no success. I am still unable to open the Employee tab. Any more ideas?
Thanks for trying, katesadler01.
Let's do some browser troubleshooting to get rid of this issue. First thing we'll need to do is to login on an incognito or private browser.
Here are the following keyboard shortcuts:
Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Microsoft Edge: CTRL + Shift + P
Private browsing disables the cache from saving new browsing history. If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.
Let me know if you require further assistance and I'd be glad to help.
Sorry but this did not work either. Any other ideas???
Regards,
Kate
Hi katesadler01,
I'm sorry to hear you're still experiencing this issue. If clearing your browser's cache and using a different browser is still not working, I recommend you to contact our Customer Support Team for further troubleshooting. Here's how to contact support:
Feel free to post again if you have any other questions. Have a nice day!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here