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Osteo Dork
Level 1

I can't open a pay run at all. I click on the Employees tab and I get nothing!

 
1 Comment 1
Adrian_A
Moderator

I can't open a pay run at all. I click on the Employees tab and I get nothing!

I've checked on my end for any outstanding investigation about running a pay run, Osteo Dork.

 

Let's determine what's preventing you from running a pay run. To start with, let's try doing it on a private window. This is where we can identify any browser-related issues.

 

You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Then if it works, we can go back to a regular browser and clear its cache. Once a cache is piled up, it can be the reason for some unexpected issues on the opened pages.

 

We also have the option to switch to a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Afterward, let's check to see if you can now run a pay run.

 

I've also added these links that talk about running a pay run:

 

 

I'm just around in case you needed help. Stay safe!