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Level 1

I canceled it last month, but it's charged again this month. Please close it immediately. I have asked for cancellation many times. and I would like a refund. Thank you.

 
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QuickBooks Team

I canceled it last month, but it's charged again this month. Please close it immediately. I have asked for cancellation many times. and I would like a refund. Thank you.

Hi there, @jcal-ishii.

 

Since your concern is sensitive and requires confidential information about your Intuit account, I recommend reaching out to our QuickBooks Customer Care Team. They can verify why you're being charged and take further action. 

 

Here's how: 

 

  1. Go to the Help menu from the upper-right corner.
  2. Enter "Contact Support" in the message field.
  3. Select I still need a human.
  4. Click the Contact Us button in the reply.
  5. Type your concern in the box, then hit the Continue button.
  6. Choose either Send a message or Get a callback option.
  7. Fill out the necessary fields.
  8. Click Submit or Confirm my call.

 

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PMMonday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

 

I've also added an article to help you cancel your QuickBooks Online subscription manually.

 

If you have additional questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Keep safe, and have a good day.