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Hi there, @jcal-ishii.
Since your concern is sensitive and requires confidential information about your Intuit account, I recommend reaching out to our QuickBooks Customer Care Team. They can verify why you're being charged and take further action.
Here's how:
Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PM, Monday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.
I've also added an article to help you cancel your QuickBooks Online subscription manually.
If you have additional questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Keep safe, and have a good day.
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