We are currently working on resolving a known issue around lodging JobKeeper information via STP to the ATO. I would encourage you to reach out to our support team by clicking here so we can raise a ticket for you and let you know when it is resolved immediately. Alternatively you can also click here where you can subscribe and be notified on updates to this alert.
The ATO have identified the issue preventing users from being able to complete JobKeeper reporting with the applicable Tier 1 and Tier 2 codes, and will be applying the suitable fix over the coming days. This issue has impacted users across various software providers. If you have lodged with codes "JOBKEEPER-TIER1" or "JOBKEEPER-TIER2" to fulfil your JobKeeper 2.0 reporting obligations (as per the steps outlined here) and successfully submitted the pay event from that pay run, you have followed the correct process.
The applicable data has been received by the ATO but has not been recognised within its system. This has resulted in the information not being displayed on the relevant Monthly Business Declaration with the ATO. The applicable JobKeeper Tier data will be available for you to use in your Monthly Business Declaration with the ATO by Wednesday 11 November.