Thanks for posting in the Community, gensweks-gmail-c.
If you're unable to search the employee's super fund, you'll have to verify the information with your employee, and then try searching the super fund here: http://superfundlookup.gov.au/.
Once done, go back to employee's profile and make sure that you've selected Self Managed. Let me guide you how.
Let me know if you have any other questions by leaving a comment below. Have a nice day!
Thank you, but I have already done all those steps.
The fund details are correct, they come up in a search on that link, and they have been entered as Self-Managed in the employee information as well.
I will need to escalate it to support I think.
Appreciate your response and for doing the steps provided above, gensweks-gmail-c.
Yes, you may contact our QuickBooks Online support team to further check on the SMSF you would like to add on employee details.
As always, you can always message us back if you need any help. Thanks!