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maybemay5211
Level 1

I have already finalised all employees, However, when my employees check their myGov accounts, it still shows their income statements as “Not Tax Ready.

When I try to finalise again, QuickBooks shows a message saying: “Employees have already been finalised in a previous event.

1 Comment 1
Carneil_C
QuickBooks Team

I have already finalised all employees, However, when my employees check their myGov accounts, it still shows their income statements as “Not Tax Ready.

We can check if the finalisation declaration was correctly added and successfully processed, maybemay5211. 

 

You'll want to check the status of the finalisation event submitted in QuickBooks Online Payroll. Here's how:

 

  1. Go to the Payroll tab.
  2. Click on Reports and choose Single Touch Payroll.
  3. Select the Financial year and pay schedule.
  4. Verify if all employees are set to 'final' and their status is successful.

 

Once successful, and still showing Not Tax Ready on the ATO site. Let's create an updated pay event and tick the employee to be final. 

 

  1. Click on the Payroll tab.
  2. Click on the Reports tab.
  3. Click on Single Touch Payroll.
  4. Click on Create update event.
  5. Select the appropriate Financial year and Pay schedule, then select Create.

 

If processed, and you changed your payroll software or updated the payroll IDs for the employee during the year, check if you duplicated their data in your payroll software. Otherwise, if you have access to those records, correct the duplication and submit the finalisation declaration.

 

On the other hand, you can reach out to the ATO Support Team. They can assist you further to verify the duplicated data.

 

To learn more about the finalisation event, check this reference: Create and lodge a finalisation event.

 

Drop by the Community again if you have more queries about your payroll tasks or managing your employees. We're here to assist you in any way we can, maybemay5211.