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lucy-shalley-con
Level 1

I have posted a payrun to include missed Paygw in the previous pays. i can't seem to lodge it with the ATO. any idea?

 
2 Comments 2
IntuitSheila
Level 6

I have posted a payrun to include missed Paygw in the previous pays. i can't seem to lodge it with the ATO. any idea?

Hi lucy-shalley-con,

 

Thanks for reporting the unexpected behavior you've encountered when trying to lodge the pay event to the ATO. The incident has been raised with our payroll partner team for further investigation.

 

In the meantime, here's a work around on how you can lodged the pay event to the ATO:

 

  1. Close the Pay Event page.
  2. Go back to the Employees tab.
  3. Click on Reports tab in Employee dashboard.
  4. Click on Single Touch Payroll.
  5. Locate and click on the Pay Event ID.
  6. Click on Lodge to the ATO button.

Once done, check if the pay event is showing submitted status. If the issue persists, we'd recommend contacting our Payroll Customer Care Team for further checking on your payroll account.

 

Message us back if you need more help with QuickBooks. I'll be sure to get back to you as soon as possible.

IntuitSheila
Level 6

I have posted a payrun to include missed Paygw in the previous pays. i can't seem to lodge it with the ATO. any idea?

Hi lucy-shalley-con,

 

Thanks for reporting the unexpected behavior you've encountered when trying to lodge the pay event to the ATO. The incident has been raised with our payroll partner team for further investigation.

 

In the meantime, here's a work around you can check on how to lodged the pay event to the ATO:

 

  1. Close the Pay event page.
  2. Go back to the Employees tab.
  3. Click on Reports tab in the employee dashboard.
  4. Click on Single Touch Payroll.
  5. Select the Financial year and Pay schedule.
  6. Locate and click the Pay Event ID.
  7. Click on the Lodge to the ATO button.

Once done, check if the pay event is showing submitted status.

 

Message us back if you need more help with QuickBooks Online. I'll be sure to get back and help you.