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Hi alieta,
One of the reasons that employee data will not show up in a Pay Event can be that the employee is marked as Closely Held - for this financial year, Closely Held employees do not need to be submitted for STP, and so their information won't be included in any STP Pay Events. To check whether an employee is a Closely Held employee:
Once you have unticked the Closely Held Employee box, the pay event will show the employee data.
Feel free to reply in this thread if you have any other questions!
-Lucas
Hi there,
I am having the exact same problem. It is not picking up any employees at all!! I have checked the closely held and this is not the problem. i need to lodge this so that i can finalise the end of financial year.
Thanks
Hi there, CCABT.
If an employee is not closely held, another reason could be that the employee was marked as Is Final in a previous event for the financial year. Marking an employee Is Final tells the system and the ATO that no further lodgements will be made for the employee for that financial year, and therefore they will not show up in any further events for the year. This can be done in a Pay Event or Update Event.
You can easily check and resolve this by:
1. Go to the Employees tab, then Reports.
2. Select Single Touch Payroll (under the ATO Reporting subheading).
3. Select the relevant financial year to review the events. You can click into these to review and see if the employee in question has previously been marked as Is Final (this will display on the far right of the page).
To remove the Is Final status:
1. If the employee has been marked as Is Final in a Pay or Update Event that has been created but not lodged, all you need to to is click into this and delete it; then the employee will show up in your pay events.
2. If the employee has been marked as Is Final in a lodged event, you need to lodge an Update Event to let the ATO know you're removing this status from the employee. Navigate to the Single Touch Payroll page once more and select Create Update Event, then enter the relevant FY and pay schedule and Create.
3. If necessary, use the Actions button to add the employee to the event, and ensure the Is Final box on the right is not ticked. Then follow the prompts to Lodge with the ATO.
After you have removed the Is Final status you will find the employee will show in Pay Events moving forward.
I hope this helps.
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