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Hi, suresh. Do you get an error message when trying to access the payroll page? If so, what does it say? Or, does the page fail to load?
Understanding exactly what you’re experiencing will help us identify the cause and provide a solution suited to your situation.
Additionally, make sure payroll subscription is still active. To check it, just go the gear icon, then Subscription and billing. Note that payroll can't be access using incognito mode or when third -party cookies are blocked.
In the meantime, you can refer to this article for troubleshooting steps in accessing payroll: Employees tab not loading
For your additional questions and information, please don’t hesitate to reach out. We're always here to assist you.