Are you a QuickBooks Online Accountant user? Accountant users do have the ability to unlodge BAS lodgements. Please be sure to be logged in as the Accountant user.
Alternatively, if you are not an Accountant user, you will need to contact support to help you unlodge the BAS.
You are only able to unlodge the most recently recorded period, In the event, you wish to unlodge an earlier period you will first need to lodge the most recent period first.
Note: If Unlodge this BAS is greyed out it means you are trying to unlodge an earlier period, be sure to unlodge the most recent BAS first
I hope this helps you, if you're still unable to unlodge the BAS then I would direct you to contact our support team for further assistance.
Thanks Kristian. Yes I am an accountant user of QBOA. This is my only file that does not have the 3 tabs in the GST centre. All it has is BAS and Payments Tabs. I have unloaded BAS before in other files. It seems this particular GST Centre is outdated.
Thank you for getting back to us on this. I would suggest contacting our support team so we can take a better look at the situation for you. Please find their contact detail in the link below:
Thank you and please let us know if you require any additional assistance.