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Level 1

Pay slips not being recieved by employees

1 Comment
QuickBooks Team

Pay slips not being recieved by employees

Hi rjhowie, 


To ensure that your employees are receiving their payslip notifications via email, follow these simple steps:

  1. Select the Employees tab.
  2. Click on the name of the employee.
  3. Click on Pay Run Defaults from the left.
  4. Scroll down to Pay Slip Notifications, and set it to None.
  5. Click Save.
  6. Change the setting for Pay Slip Notifications back to Email.
  7. Hit Save again.
  8. Try sending the pay slip via email again.

You can then test this by re-sending the payslips to individual or all employee's to make sure this work around has fixed the issue. You can do so by clicking here.


It can also be best to check that the employee's mail address are setup correctly such as spelling and format under Employee Details. Let us know how you go and if you still have any issues.