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saunderscc16
Level 1
posted
‎April 09, 2020 03:58 PM
last updated ‎April 08, 2020 10:58 PM

Qb keeps putting the cookies disabled page up not allowing me to access payroll. how do I stop this from happening

I keep having to go in and out of the cookies andit still takes 4 or 5 times before I can finally get into payroll.very frustrating .
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1 Comment 1
Kass_B - Product Champion
Content Creator
‎April 09, 2020 04:16 PM

Qb keeps putting the cookies disabled page up not allowing me to access payroll. how do I stop this from happening

Hi saunderscc16,

 

Thanks for reaching out. If you have the correct settings for third party cookies set up, you shouldn't be seeing this page so frequently. Please ensure you are not using an incognito window as cookie and site settings to do not save in these. For the best QuickBooks Online experience, log in using Chrome and ensure you have the correct settings:

 

  1. Open a new tab/browser and copy chrome://settings/content/cookies into the address bar. Press Enter to open your Chrome settings
  2. Ensure the first option is set to 'Allow sites to save and read cookie data'.
  3. Ensure third option 'block third party cookies' is Off.
  4. Restart your browser and login to QuickBooks. 

 

If after following these steps you find you are still seeing this page, I would suggest you reach out to our Support Team on 1800 046 038 for further troubleshooting. You can also contact us by:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass

 

 

 

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