Hi jj-bryers,
Could you please provide some more detail on the issue you are experiencing so we can more effectively troubleshoot this with you? As an example, are you trying to lodge a pay run or pay event using Single Touch Payroll and seeing an error? Do you see a validation warning for the employee when lodging a pay run? If you can provide the specific information on the error or so on we will know how best to assist. You can also see here for a list of common errors when lodging and how to resolve, and here for a list of common employee warnings and how to resolve these.
-Kass
