United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
jason104
Level 1
posted
‎November 03, 2020 07:29 AM
last updated ‎November 02, 2020 12:29 PM

JobKeeper 2.0: I have received a 'missing JobKeeper tier' message in the ATO Business Portal, so payment fails. However, tier details are itemised in payrun. Any ideas?

 
Reply
1 Comment 1
Steven_Product Champion
QuickBooks Team
QuickBooks Team
‎November 03, 2020 09:41 AM

JobKeeper 2.0: I have received a 'missing JobKeeper tier' message in the ATO Business Portal, so payment fails. However, tier details are itemised in payrun. Any ideas?

Hi jason104, 

 

We are aware of a current issue reporting JobKeeper 2.0 to the ATO through the payroll system. As we are collecting companies details to attach to our escalation I kindly as you reach out to our support team by clicking here. Hope to hear from you soon so we can add your details for a resolution. 

 

Thanks,

 

-Steven

Reply