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My credit card details are still in keypay for a client . This client is not my client anymore , so I do not have access to their account. How do I remove my payment details from the keypay?

 
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Best answer March 31, 2020

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Content Creator

My credit card details are still in keypay for a client . This client is not my client anymore , so I do not have access to their account. How do I remove my payment details from the keypay?

There are two ways to get these details removed form the file.

 

First, if client replaces your details with their own. 

Second, by contacting our payroll team on 1800 114 837 to have these details removed manually from our system. Below details are required by our team to raise your request:

a.       Name of the business (as shown in payroll section) you want to remove the CC details from.

b.       ABN of the business you want to remove the CC details from.

c.       QBO Company ID for the business you want the card removed from.

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Content Creator

My credit card details are still in keypay for a client . This client is not my client anymore , so I do not have access to their account. How do I remove my payment details from the keypay?

There are two ways in which these details can be removed from a file

First, client replaces your details with their own credit card details. 

Second, contact our payroll team on 1800 114 837  to have these details removed manually from the system. 

Below details are required by our team in order to raise this request,

a.       Name of the business (as shown in payroll section) you want to remove the CC details from

b.       ABN of the business you want to remove the CC details from

c.       QBO Company ID for the business you want the card details removed from

 

Content Creator

My credit card details are still in keypay for a client . This client is not my client anymore , so I do not have access to their account. How do I remove my payment details from the keypay?

There are two ways to get these details removed form the file.

 

First, if client replaces your details with their own. 

Second, by contacting our payroll team on 1800 114 837 to have these details removed manually from our system. Below details are required by our team to raise your request:

a.       Name of the business (as shown in payroll section) you want to remove the CC details from.

b.       ABN of the business you want to remove the CC details from.

c.       QBO Company ID for the business you want the card removed from.

View solution in original post