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Level 1

Roster Costs

We would like to see all roster costs setup in our roster, however I see that a few of our salary employees don't have roster costs showing. I have compared their payroll setup with other staff that do have their costs showing and cannot seem to find any difference.

3 Comments 3
Level 8

Roster Costs



Thanks for posting in the Community! 


Let us check if you have set up Rule sets for your rosters and verify your roster settings. Here's how:


  1. Click on the Payroll Settings.
  2. Click on Rule sets.
  3. Check if there is a rule set and click one of them and edit.


If they are attached to an award, you'll need to select the award first from the drop-down box.


To check the roster set up:


  1. Click on Roster.
  2. Locate the Roster.
  3. Click on Roster actions.
  4. Click on Recalculate shift costs button.


Furthermore, I'd recommend also check the employee's Pay Run Defaults to verify their set up.


  1. Click on the Employees tab.
  2. Click on the employee name.
  3. Click on Pay run defaults and compare to one of the employee that showed the roster costs.

You can also check this link to learn more about rostering: 


Post again in the Community if you have more questions. I'll be around to help you!

Level 1

Roster Costs

I have done all of that and the employee comparison is exactly the same. Checked all possible solutions and no answer. No current rule sets in place. 

Level 8

Roster Costs

Thanks for getting back to us, MJCOLE.


Have you checked the employee's locations making sure it is the same with the other employees? If not, please do so. Here's how:


  1. Click on the Employee's tab, select the employee name.
  2. Click on Locations.
  3. Check if this is the same for all.

Also, within the roster, if you choose to view shift costs without any rule sets in place to cap the hours, you'll see the costs for the total hours rostered.


Furthermore, for us to better assist you, I'd recommend contacting out Live Chat or Phone support team. That way, one of our support care agents can further check your settings in a secure form. Here's how to contact support:


1. From QuickBooks Online, click on Help (?).
2. In the Search tab, select Contact Us.
3. Enter your question and select Continue.
4. Choose a way to connect with us:

  • Have a chat with a support expert.
  • Get a callback from the next available expert.

Or use this support link


Feel free to reply on the thread if you have more questions.