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CHouse1
Level 1
posted
‎January 16, 2025 11:09 AM
last updated ‎January 15, 2025 4:09 PM

SMSF contributions not processing

I have two employees that were previously contributing to a SMSF until end of December. Now the contributions wont process due to ABN being incorrect and the fund not being a complying fund. I have checked the ABN it is correct and it is a complying fund. Nothing has changed between end of December and now. How do I fix this problem.

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1 Comment 1
IntuitSheila
Level 8
‎January 16, 2025 11:23 AM

SMSF contributions not processing

Hi there, CHouse1.

 

There is an ongoing product investigation about Unable to process employee's Super batch with SMSF due to a validation error "ABN didn't match and SMSF Details are mandatory for SMSF fund". I recommend getting in touch with our Customer Care Team and reference the investigation INV-117362 to discuss it with them and be added to the affected users. That way, you can receive email notifications or any updates.

 

To contact support, use this link https://quickbooks.intuit.com/learn-support/en-au/contact or click on the Help (?) in QBO and click on Contact Us.

 

Feel free to post again in the Community if you have other QBO questions. Have a great day! 

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