Anyone else having issues lodging their STP to the ATO? Yesterday I went through the Lodge to ATO process and continued working. I am back in the payroll section now and the lodgment process is "still processing".
I have attached a screenshot.
QBO - how do I rectify this please? Can I restart this process? I have checked the STP settings and no option, no STP settings have been changed since last successful STP lodgment.
Thank you in advance.
Thanks for the details. Due to the nature of this matter, I'd like to redirect you to the best support available, so this gets addressed right away. We have payroll experts queue for unusual cases like this.
Here's how to contact the Customer Support Team:
If you need tips in the future, visit our QuickBooks Help Articles site.
Please let me know if you have any other concerns or issues, and I'll get back to you as soon as possible.
I have the same problem from last week's pay run, I spoke with someone in QB today that told me I should call the ATO to confirm if they have received the lodgement or not, I just confirmed ATO doesn't have this lodgement (a waste of time) did you find out what to do?
There are two things I'd like to check on.
Please reply here with your findings.
Hi Christine, thank you for your help :)
I am using Firefox (because this week I couldn't open this option in the App) The status for that pay run in the report you asked me to look is "awaiting ATO processing". This morning I found out the status was " not successful" so I submitted it again, it has been running all day with not success. I lodged today's pay run and it was sent very quickly, it is the one from last week that is not working, I attaching some print screens for you to look...
Hey Diana MF-
Hmm, resubmitting was the right call as it will simply bring the information in to the ATO, there is no consequence on the data in any way. From what I can tell in the ATO status resources, there haven't been any outages with their online services (check it out here: https://tap.status.ato.gov.au/). In fact, it doesn't look like anythings taken more than a few seconds to submit int he last week.
I'll take a look at the screenshots when they come through and we can consider our next steps from there.
Thanks for the screenshots, @Diana MF.
Let me route you to the best support available to get this addressed right away. I recommend contacting our support team again.
They have the tools to check your account securely and investigate why you're unable to process your last week pay run. Here's how to contact them in your QuickBooks Online (QBO):
In case you need to learn some tips on managing your payroll in QBO, you can always visit our Payroll and STP page for reference.
Don't hesitate to get back to us if you have other questions. We're always here to help.