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Level 1

Unable to lodge pay run with ATO

I am getting the following message when trying to lodge my pay run with the ATO - "Payment details have not been provided for this business" and "You will not be able to generate a payment file for this payrun as payment details have not been provided (if you don't want to generate a payment file, you can ignore this warning). "

Any ideas on what to do? Haven't had this before. We don't use aba files.

3 Comments 3
Level 1

Unable to lodge pay run with ATO

Edit to add - I chose to ignore the error message but still can't lodge the payrun. The pay event page comes up blank.


Unable to lodge pay run with ATO

Hi RoseyLynn,


Thanks for posting in the Community! You can disregard the error message you're getting if you're not paying your employees via an ABA file or don't want to generate a payment file. 


On the other hand, let's do some browser troubleshooting to get rid of the unusual behaviour when trying to lodge a pay event in QuickBooks Online. 


First thing we'll need to do is to access your account in an incognito window or private mode. A private browser does not store any activities, which is why it's a good idea to use it for any unexpected behavior in the program.


Here are keyboard shortcuts you can use depending on the browser you're using:


  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works in incognito or private window, kindly go back to your regular browser and clear your browser's cache. It is a good idea to clear cache, to remove the temporary internet files and to help the application function properly. Please consider using different browser too.


Also, you can access and lodge the pay event directly via: 


  1. Go to Employees tab.
  2. Select Reports.
  3. Search for Single Touch Payroll.
  4. Click on the pay event ID and lodge event with the ATO. 


In any case you get the same behaviour when lodging a pay event with the ATO, I'd recommend contacting our support team for further investigation. 


For your future reference, you can check on this article: Set up and create ABA files in QuickBooks Payroll.


Let me know if you have any other questions. I'll be around to help. Have a nice day! 

Level 1

Unable to lodge pay run with ATO

Thankyou. Clearing the cache did the trick. Thanks again!