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Level 1

We are unable to Lodge the Pay event with the ATO as it is showing that there are no employees when we go to lodge.

 
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QuickBooks Team

We are unable to Lodge the Pay event with the ATO as it is showing that there are no employees when we go to lodge.

Hi lorraine13, 

 

If you have employees showing in the pay run but not in the pay event, the first thing to do is check the settings for these missing employees:

 

  1. Select Employees from the left hand menu.
  2. Select the employees name.
  3. Select Pay Run Defaults from the left hand menu.
  4. Scroll to the bottom of the page and find the checkbox for Closely-held employee.

 

If the employee is ticked as closely held, they will not show up in pay events as the ATO has determined that closely held employees are currently exempt from STP reporting in the 19/20 financial year. If you need to include them in the pay event, you will need to untick this box and save. Then when you do the pay event you should see the employee data. This resource has more information on closely held employee for your convenience. 

 

If the employee's are not closely held, you may need to check that you have not already run a Finalisation Event for the financial year. If you have, you will need to run a Amended Finalisation Event, which can be found in the top right on the STP screen. Once lodged, you can return to your pending Pay Event and delete it so the sequence is clearer (this will not delete the pay run associated). 

 

For further assistance please don't hesitate to contact our friendly support team by clicking here.

 

Thanks,

 

-Steven