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aaphysio
Level 1
posted
‎November 14, 2020 05:45 PM
last updated ‎November 13, 2020 10:45 PM

We get feedback from QB's that we cannot access keyPay & are unable to add employees to KeyPay for 1 touch payroll. How can we set this up? Thanks Mic

 
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1 Comment 1
Steven_Product Champion
QuickBooks Team
QuickBooks Team
‎November 16, 2020 09:45 AM

We get feedback from QB's that we cannot access keyPay & are unable to add employees to KeyPay for 1 touch payroll. How can we set this up? Thanks Mic

Hi aaphysio, 

 

If you are currently having issues with accessing the payroll system after setting up your details and running a recent pay run this may be attributed to a browser issue. To fix this, I would encourage you to click here for troubleshoot steps that include trying a different browser. 

 

After trying these steps if you find the issue continues, I would encourage you to reach out to our friendly support staff so we can check the setup of the account and assist further. 

 

Thanks, 

 

-Steven

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