Learn how to get help with using QuickBooks Time or QuickBooks Workforce.
Note: If you need help signing into your QuickBooks Time account or QuickBooks Workforce app, follow the process here.
Contact us through QuickBooks Online or QuickBooks Online Payroll
If you have questions about QuickBooks Time while you’re using QuickBooks Online or QuickBooks Online Payroll, you can access QuickBooks Time support.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can select the option talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us, enter a short description about what you're looking for, select Continue, then select a way to connect with us:
- Ask the community to get help from businesses like yours.
- Chat with us to chat with a support expert.
- Callback to get a call from the next available expert.
Contact us through QuickBooks Time
M-F 8:30 AM - 6:30 PM AEDT.
- Sign in to QuickBooks Time, and select Help
. - Select Product Help and search for existing articles.
- If you can't find an answer to your question, select Contact Us.
- Enter your concern, then select Continue.
- Select a way to connect with us:
- Ask the community to get help from businesses like yours.
- Callback to get a call from the next available expert.
- Chat with us to chat with a support expert.
Contact us through QuickBooks Workforce
If you're an employee using QuickBooks Workforce, there are a couple ways to get help, depending on what need.
- On your Android or iOS device, if you haven't already, sign in to your QuickBooks Workforce account.
- Select Settings or More, then Settings.
- Select Help, then select Contact us.
- Select one of the help options, then select Contact QuickBooks Workforce support.
Contact us through phone
If you still need help, you can call us at 1800 046 038 (select Option 2) (AU).