United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Tim Ogilvy
Level 1
posted
‎May 26, 2021 11:06 AM
last updated ‎May 25, 2021 6:06 PM

Can't send welcome emails

Hi

 

Our welcome emails for new staff are simply not sending from QuickBooks time.  Additionally it's very difficult to contact support for this.  Why is it so hard to open a support ticket for such a serious issue which is effecting our business significantly on a daily basis?

 

Why are you only running chat support on US Pacific time when the support team is clearly off-shore anyway?

Not making sense to me.  Also so many things broken since Intuit took over the platform.  Do you have a desire to keep Australian customers in T-Sheets, or is the intent to scare us all off?

Labels:
Reply
1 Comment 1
Kristine Mae
Moderator
Moderator
‎May 26, 2021 11:03 PM

Can't send welcome emails

We're taking our customers' issues seriously, Tim Ogilvy. Let me make it up to you.

 

I've checked our records and haven't seen any open cases the same as yours. You may be experiencing some browser hiccups. Let's perform the basic troubleshooting to fix this. We'll start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can send welcome emails successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. It's advisable to delete them periodically to avoid and fix issues like this. 

 

Also, you can use a different browser to narrow down the issue. 

 

Concerning our customer care support, we have specific support hours. Feel free to take note of it so you can get in touch with an agent immediately. 

 

If there's anything else that you need, feel free to let us know. We're around 24/7 to help you. Take care!

Reply