Our staff don't receive the text reminder notifications to clock on and off, even though they are switched on

The reminder notification your staff receive will vary based on the add-on features installed with QuickBooks Timesheets. I'm here to help you resolve this issue, Chris.

You'll need to ensure that the Approval feature is installed to set up reminders for your team members. If it's there, click the Preferences button and go to the Notification option to configure your reminders accordingly.

If you already have the add-on installed and your staff still aren’t receiving reminders, you can retrigger the setup to reinitiate or reconfigure the system. Here’s how to do it:

1. Go to Company Settings in QuickBooks Time web dashboard and select Notifications.
2. Uncheck and check the box if you have already made your selections, if not select an option, and click Save.

For detailed instructions and a step by step guide on setting up a schedule reminder and adjusting clock-in and clock-out times, please refer to the following articles:

• Manage Schedule Notifications and Permissions in QuickBooks Time.
• Change QuickBooks Time Clock-In and Clock-out Reminders

Additionally, learn how you can use GPS tracking in QuickBooks Time to manage your team and ensure everyone reaches their destinations. I've added this for  you: Use QuickBooks Time GPS Tracking as Admin or Manager.

If you have any questions or need further clarification with reminder notification, please let me know. Resolving your issue is our top priority. Have a great day ahead.