cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Some of the invoices do not carry an uniform 10% GST as some of the line items do not carry GST. How can I enter them in? i.e. $1500 invoice only carry $32 GST

 
1 Comment
Highlighted
QuickBooks Team
QuickBooks Team

Some of the invoices do not carry an uniform 10% GST as some of the line items do not carry GST. How can I enter them in? i.e. $1500 invoice only carry $32 GST

Let's investigate what's causing the GST 10% rate not accruing the correct amount in an invoice, iamhealthyshelly.
 
You can re-open the transaction and let's make sure the GST (10%) rate is applied to all the Product/Service line items. You can also use the Audit Log feature to see if the Includes GST @ 10% on section was edited.
 
If the correct rate was applied to all line items and it was not modified, you can delete and recreate the invoice.
 
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue.
 
Here's how:
 
  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter your concern in the What can we help you with? section.
  4. Click Let's talk.
  5. Choose a way to connect with us through Start a chat or Get a callback.

I have articles here for more details about GST:

 

Keep us posted if you need anything else with GST taxes. I'm here to help.