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Troubleshooting: We're sorry we can't delete filed tax right now. Please try again later.

 “An error occurred while deleting the transaction: We're sorry, we can't delete filed tax right now. Please try again later.”

This error occurs when you are trying to delete a GST payment or GST refund but either the books are closed for the period the transaction is dated, or the GST payment/refund has been matched to a banking transaction.

To fix, follow these steps:

  1. Select the Gear Icon.
  2. Choose Accounts and Settings.
  3. Select Advanced.
  4. Choose Accounting.
  5. Uncheck the box Close the books.
  6. Select Save, then Done.
  7. If the transaction was not matched to a banking download, Delete the tax payment.

If the transaction was matched to a transaction from your bank feed follow the instructions below to unmatch the transaction: 

  1. Select Transactions.
  2. Choose the bank account that was used to pay for the GST payment.
  3. Select the In QuickBooks tab, then find the transaction with the correct date and amount for the payment.
  4. Choose Undo.
  5. Attempt to delete the GST payment again.

If the issue persists, please contact support:

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