I'm trying to integrate my Talech POS system to my Quickbooks account and I am having a rough time doing so. Talech has a built-in App that is supposed to connect to my Quickbooks and then I map out where everything goes. The problem is when i connect to the app and sign in, it connects to the Quickbooks developer site which asks me to connect to a sandbox, I have no idea how to do this sandbox thing. I asked Talech and they said it should automatically be connected to the Quickbooks online platform and not the developers.
Quickbooks Customer service reps have tossed me around with no answers.
It's important you're able to sync your Talech account with QBO. QuickBooks offers the flexibility which allows you to sync third-party apps like Talech. Don't worry, I'll be happy to steer you in the right direction.
First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. Let me know what happens after you clear cache and cookies. I recommend checking out this article which shows how to connect QBO to Talech. Check it out here.
If you're still having issues, I recommend contacting our support team using this link. You're more than welcome to send screenshots of what you're seeing below. Just make sure you cover any personal info on the screenshots. I'll be on standby. :)
Thanks for sending those screenshots and trying the browser troubleshooting steps, Sparx81. At this level, I'd suggest contacting our tech support team so an agent can take a closer look at what's happening. There may be something that needs to be investigated from the back-end, and I'm confident that by working with an agent one-on-one, you'l be back in business in no time.
I’m still trying to figure it out but no solution yet. I’ve talked to quickbooks CSR & development team and they both point fingers at each other, talked to over 30 different people. I’m been at this for 3 months, maybe Quickbooks isn’t the viable option anymore.
Hi Sparx8. I see you've spent a lot of time on this. I'm just as eager as you are to get this issue fixed. To make sure we're on the same page, could you share the solutions that were provided by our support team when you called? Knowing this would give us a starting point for getting the resolved in a timely manner.
Hi, the only solution was to clear my cookies and that’s all. Each time I deal with customer support, they tell me to talk to another department and then they tell me the same thing.
As you see, I’m not the only one who has this problem
I want to make sure you get the support you need with this. I recommend reaching out to our support team using this here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby.
Hi there, Sparx81,
Good job on doing some of the recommended troubleshooting in your account. Here are the available options my colleague James meant to share, to get in touch with our tech support team.
Phone and Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
All the best to you!
Hi again Sparx81,
I'm glad to hear you've been in touch with support, and I appreciate your patience in trying to resolve this issue. In situations like this where troubleshooting doesn't lead to the desired end goal, we can escalate the case to our back-end team for further investigations. This also permits our engineers to directly touch base with you, so you can receive the latest available updates with what's happening.
If the agent didn't do escalate the issue or you aren't sure, feel free to contact our support team again so someone else can take a look at this. You can use one of the options shared above in my previous post to get in touch.
Have a good one!