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Intuit
3 helpful votes

QuickBooks Online Price Increase for Canada - August 2019

Review answers to frequently asked questions about the QuickBooks Online price increase.

Why are we increasing prices?

As your firm and your clients’ business evolves, we want QuickBooks to evolve with you.

QuickBooks helps small business owners save over $4,000 in tax savings annually1 and over 30 hours of time savings each month2 on average.

We are constantly finding new ways to make sure that QuickBooks meets you and your client’s needs. Price increases help us reinvest to improve the features you already have and introduce new tools that let you do more in less time. In addition, you can now connect more than 650 apps to QuickBooks, so you have more ways to increase its capabilities. Find more information about our QuickBooks apps at apps.com.

To help you confidently run, manage, and grow your business, we invest in free training3. In addition, the Find-a-ProAdvisor directory leads more than a quarter million4 clients each year to accounting professionals like you, which contributes to your continued growth. Today, nearly 60% of subscribers connect to an accounting professional through QuickBooks Online5, and we remain committed to driving more connections for you.

To learn more about our innovations, visit our QuickBooks Online Blog.

1 Based on survey of small businesses using QuickBooks Online who reported a tax savings compared to the previous year, conducted September 2018. 2 Based on survey of small businesses using QuickBooks Online who reported saving time by using QuickBooks Online compared to their prior solution, conducted September 2018. 3 Training offered on the web and/or mobile. Devices sold separately; data plan required. Not all trainings are available on the mobile apps and mobile browser. 4 Based on global Intuit data as of April 2019. 5 Based on Intuit data for active QuickBooks Online subscribers linked to QuickBooks Online Accountant as of April 2019.

What’s new in QuickBooks Online?

New features in QuickBooks Online:

  • Track labour costs by project6: Now easily see payroll and time costs in projects to understand profitability
  • Multi-lingual invoices:  QuickBooks Online now translates the elements of invoices and emails into six languages.  Invoice translation available for all fields except account summary, payment terms, regional tax codes, and Quebec date format.  Languages include English, Spanish, French (Canada), Chinese (traditional), and Portuguese (Brazil).
  • Redesigned Managed Tax rates:  Easier maintenance of tax rates and settings.  Click on ‘manage tax’ to see all the rates and settings in one place.
  • Coming Soon to QuickBooks Mobile7: Capture and automatically match receipts to expenses and much more.8

New features in QuickBooks Online Accountant:

  •  Client Overview: At-a-glance clarity into company and financial behaviour, saving time on initial analysis.
  •  WorkPapers: See Profit & Loss and balance sheets all in one place to simplify the tax review process. Then export your returns directly to Pro Tax9 to save critical time during your busiest tax season.
  • Work Notifications: Manage your work with new assignment, update, and due date notifications in email and Slack.
  • Quickstart Templates: Set up projects and tasks with pre-filled or custom Quickstart templates for consistency.
  • Redesigned ProAdvisor Program: The program provides exclusive benefits and rewards
  • Work tab: Create and manage client and firm projects from one tab.

For a list of new features, see our QuickBooks Product Update for Accountants page.

6 Available only in QuickBooks Online Plus. 7 The QuickBooks Online mobile app works with iPhone, iPad, and Android phones (in the English setting) and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. QuickBooks Online mobile access is included with your QuickBooks Online subscription at no additional cost. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required. 8 This information is intended to outline our general product direction, but represents no obligation and should not be relied on in making a purchasing decision.9Additional fees may be required.

What are the new prices?

Product

Current Price

New Price

Effective Date

Direct Client Billing

QuickBooks Online EasyStart

$13/Mo

$20/Mo

August 1, 2019 – new users

October 1, 2019 - existing users

QuickBooks Online Essentials

$27/ Mo

$35/ Mo

QuickBooks Online Plus

$40/Mo

$50/Mo

Wholesale Billing1

QuickBooks Online EasyStart  (20% off)

$10/Mo

$16/Mo

August 1, 2019 – new users

October 1, 2019 - existing users

QuickBooks Online Essentials  (50% off)

$13/ Mo

$17.50/ Mo

QuickBooks Online Plus  (50% off)

$20/ Mo

$25/ Mo

Bill My Client2

QuickBooks Online EasyStart  (20% off for 1st 12 months)

$10/Mo 1st 12 months

$13/Mo after

$16/Mo 1st 12 months

$20/Mo after

August 1, 2019 – new users

October 1, 2019 - existing users

QuickBooks Online Essentials  (50% off for 1st 12 months)

$13.50/ Mo 1st 12 months

$27/Mo after

$17.50/ Mo 1st 12 months

$35/Mo after

QuickBooks Online Plus  (50% off for 1st 12 months)

$20/ Mo 1st 12 months

$40/Mo after

$25/ Mo 1st 12 months

$50/Mo after

When does the new pricing go into effect?

The new price takes effect on or after August 1, 2019 for new customers.  Starting on or after October 1, 2019, the price increase will take effect for existing customers.  Subscriptions purchased between April 1, 2019 and July 31, 2019 will not be subject to the price increase at this time.

I have ‘Bill My Client’ customers who purchased in the last 12 months and are still receiving a 50% discount on their QuickBooks Online account.  Will they also receive the price increase?

‘Bill My Client’ subscriptions will not receive the price increase if they are still receiving a 50% discount.  Once their discount period ends, they will be charged the then-current list price, and will be informed by email about the change in August.  Subscriptions purchased between April 1, 2019, and July 31, 2019, will not be subject to the price increase at this time.

I have purchased wholesale subscription packages (for example, 5 for $25 for 2 years).  Will my package price be affected?

Package pricing will not change during its promotional period.  However, when the promotion ends, the price of subscriptions will be updated to reflect the then-current list price.

My client recently upgraded their subscription. Will they get the new pricing too?

If your client purchased their subscription prior to April 1, 2019, they will see an increase in their base price for their new subscription.  Any discounts they may be receiving will be applied to the new list price.

My client’s subscription was cancelled and they are past the 15-day re-subscribe period. Can they get the old pricing?

Unfortunately not. They need to subscribe at the then-current list price.

How long until the next price increase?

Price increases are not tied to a calendar schedule. They reflect the added value QuickBooks Online brings to its customers over time through added features and product enhancements. But we do understand that you may base the cost of your services on the price of this product.  We’ll continue to give you advance notice of any changes we make to your pricing. All customers impacted by a price change are notified by email and we give accountants advance notice of any price increases so you can plan accordingly.

How can I check billing details for my direct-billed clients?

  1. Log in to your QuickBooks Online Accountant Firm.
  2. Access your client’s QuickBooks.
  3. Select the Gear icon at the top right, then go to Account and Settings.
  4. From the left menu, select Billing & Subscription.
  5. Select View payment history.
  6. Filter by Date Range if necessary.

How can I check billing details for my clients on wholesale billing in QuickBooks Online Accountant?

  1. Log in to your QuickBooks Online Accountant Firm.
  2. Select the Gear icon at the top right, then go to ‘Your Account’.
  3. Within the Wholesale billing section, under QuickBooks subscription, select the link for the type of statement you need:
  4. To see charges for QuickBooks Online subscriptions, select View QuickBooks billing history.
  5. To see charges for payroll subscriptions, select the View payroll billing history.

Where can I get more details on accountant pricing and discounts across the Intuit product lines?

For the latest on pricing and discounts across the Intuit product lines, please visit this page.

1 The wholesale discount of 50% off the then-current list price is for the life of the subscription so long as the subscription remains on wholesale billing. Prices shown reflect this 50% discount applied to the new list price.

2The client-billed discount for (i) QuickBooks Online EasyStart of 20% off the then-current list price and (ii) QuickBooks Online Essentials and Plus of 50% off the then-current list price, is valid for the first 12 months of the service so long as the subscription remains on client-billed billing. Prices shown reflect the applicable discount applied to the new list price.

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