Learn how to update the email account attached to your QuickBooks Online and QuickBooks payment accounts.
Need to change the email address you use to sign in to QuickBooks Online or QuickBooks Payments? You have a few options:
- Sign in to your Intuit account and edit your password.
- Open QuickBooks Online and select Settings ⚙. Then select User Profile.
- Follow these steps if you need to change your master admin access.
- Follow these steps if you're an accountant and want to change your clients' info.
If you can’t sign in and you don't have access to the email address you used, don’t worry. You canfill out an Email Change Request form and attach a copy of your photo ID. The ID needs to be clear, ledgible, and of the account owner or administrator.
We’ll process your request within 3-4 hours during normal business hours (8 AM – 5 PM PT). When we’re done, you’ll get an email from email@example.com with the next steps.