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Level 1

Can't view attachments after 2020 update

Hi,

I have been attaching copies of bills to my entries in Quickbooks for the last 4 years. Since updating to Quickbooks Pro 2020, while the attachments appear to still be attached, I can no longer view them. I get this error message:

 

use the appropriate form (e.g. Invoice, Sales Receipt, Bill) to enter this transaction <br><br><a

 

Has anyone seen this before? And what is the fix?

Denise

Solved
Best answer March 06, 2020

Best Answers
Highlighted
QuickBooks Team

Can't view attachments after 2020 update

Hello DS2020,

 

It's awesome to hear that you've been a member of the QuickBooks family for many years and I hope QuickBooks Desktop is serving your business well. Staying up-to-date with the latest versions is a great way to take advantage of the latest features the program has to offer business owners. I see how not being able to access the attachments you were adding previously though could cause issues. I've got an idea of what might be going on and am here to help.

 

Attachments added to transactions in QuickBooks Desktop are always added into the same folder as the company file. This creates a link between them that allows the program to read and display the documents for you. If during the upgrade you moved your company file, but didn't move the attachments folder, that could be what's broken the connection. Don't worry, we can fix this. The first thing to do is go into your system and move the attachments folder to the same folder as your company file. If you're not sure how to do that, I recommend touching base with a IT professional.

 

Once you've done that, let's re-establish the link. Follow these steps.

  1. Select the Company menu from the top menu bar.
  2. Hover over Documents and choose Repair Attached Document Links.
  3. Click Open Company File Folder.
  4. Ensure that both the company file and the Attach folder appear in the window that opens, then you can close it.
  5. Click Repair Links.

This should re-establish the connection, so following these steps, try looking at an attachment on a bill again to see if you're able to view it.

 

You can also try the repair links steps above even if you didn't move the company file, just to be sure that the program is properly reading the attachment information.

 

Afterwards, if you're still having trouble, I recommend getting in touch with QuickBooks Desktop support directly. An agent will be able to gather more details and take a closer look at what's going on with you to work this out. Read this link to learn support hours, options, and other important information: Intuit QuickBooks Desktop software support policies

 

Take care and have a great weekend!

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Can't view attachments after 2020 update

Hello DS2020,

 

It's awesome to hear that you've been a member of the QuickBooks family for many years and I hope QuickBooks Desktop is serving your business well. Staying up-to-date with the latest versions is a great way to take advantage of the latest features the program has to offer business owners. I see how not being able to access the attachments you were adding previously though could cause issues. I've got an idea of what might be going on and am here to help.

 

Attachments added to transactions in QuickBooks Desktop are always added into the same folder as the company file. This creates a link between them that allows the program to read and display the documents for you. If during the upgrade you moved your company file, but didn't move the attachments folder, that could be what's broken the connection. Don't worry, we can fix this. The first thing to do is go into your system and move the attachments folder to the same folder as your company file. If you're not sure how to do that, I recommend touching base with a IT professional.

 

Once you've done that, let's re-establish the link. Follow these steps.

  1. Select the Company menu from the top menu bar.
  2. Hover over Documents and choose Repair Attached Document Links.
  3. Click Open Company File Folder.
  4. Ensure that both the company file and the Attach folder appear in the window that opens, then you can close it.
  5. Click Repair Links.

This should re-establish the connection, so following these steps, try looking at an attachment on a bill again to see if you're able to view it.

 

You can also try the repair links steps above even if you didn't move the company file, just to be sure that the program is properly reading the attachment information.

 

Afterwards, if you're still having trouble, I recommend getting in touch with QuickBooks Desktop support directly. An agent will be able to gather more details and take a closer look at what's going on with you to work this out. Read this link to learn support hours, options, and other important information: Intuit QuickBooks Desktop software support policies

 

Take care and have a great weekend!

View solution in original post

Highlighted
Level 1

Can't view attachments after 2020 update

Success! Thank you!

Highlighted
QuickBooks Team

Can't view attachments after 2020 update

That's great! I'm glad to hear it. :) Stop by again if you need anything else. Until then, I hope you have a great weekend!