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cindy.wright.cga
Level 1

Does anyone know why new users are having problems logging on? The system seems to be in limbo with a continuous circle.

 
1 Comment 1
JamesM
QuickBooks Team

Does anyone know why new users are having problems logging on? The system seems to be in limbo with a continuous circle.

Hi there, 

 

It's important your  new users are able to login. Don't worry, I'll be happy to give you a hand with this. 

 

First, I'd like to start by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.

 

In the meantime, here's a helpful article with more info on adding users in QB Online: Add Users in QB Online.

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